Return & Refund information

Effective Date: 27-3-2025

At 2DOBOARD, we've created a straightforward process for returns, provided the criteria below are met:

Return conditions:

• Return period: 30 days from the delivery date
• Restocking Fee: None
• Refund time: Within 7 working days
• Shipping costs for returns: Free

Delivery Day Return Policy
Our return policy is based on the delivery day, not the purchase day, to ensure you have enough time to inspect your purchase. If an item is in transit beyond the specified 30-day return policy period, we will consider this and allow returns accordingly. The return policy period starts from the day the item is delivered to your specified address.

Initiate a return

Contact us

• Contact our customer support team at hello@2doboard.com with your order number.

You will receive a free return shipping label.

• Our team will process your request and send you a return authorization together with the label.

Packaging and Shipping

• Ensure the item is in original condition with the original packaging included.
• Please follow the instructions to return your item to the address shown on the return shipping label.
• Return the item with the provided return label.

Required documents

• Include a copy of the packing list you received with the original package. If you no longer have the packing list, you can add a separate note with at least the order number on it.

Refunds
Once we receive and inspect your return, we will notify you of the refund status. Refunds will be processed within 7 business days to your original payment method.

 

Contact us in case you need help:

Email: hello@2doboard.com

Contact form: Contact us

Customer service: Monday to Friday from 9:00 am to 5:00 pm

Company name: 2DOBOARD B.V.

Dutch Chamber of Commerce number: 73444650

VAT ID: NL859537729B01

IBAN number: NL68RABO0184310083